Privavcy Policy
OUR PRIVACY NOTICE
Calm Space Therapies adhere to respecting and protecting your privacy.
Please take the time to read through our privacy policy carefully, it seeks to advise you of user privacy and the different areas this may concern. It highlights any user/ owner obligations and requirements, showing you how we use, store and protect any personal data that we collect from you, or that you provide to us, all of which is detailed within this policy.
THE INFORMATION WE COLLECT
When booking an appointment, we collect personal details such as your name, email and telephone. This information is used by us to identify you and contact you about your booked appointments and services.
Ensuring a safe and effective massage treatment is crucial. Therefore, we must complete a consultation form, where we take information such as your medical background and lifestyle choices. This data is only used by us to ensure safe practice and an effective treatment session.
CONSENT
By providing us with your personal information, such as when you book an appointment, complete a consultation form, make a payment, contact us about our services, you are giving your consent to us collecting that information and using it for that specific reason.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
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ANY OTHER DISCLOSURES
There are certain circumstance where we may disclose information about you:
When we are required to do so by law;
in relation to any legal proceedings or potential legal proceedings;
for the purposes of fraud prevention
also;
if we have concern for your wellbeing/safety or safety of others.
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HOW DO I WITHDRAW MY CONSENT
For legal protection and insurance purposes we are required to hold the personal data which you provided to us (for your treatment session) and the consultation notes about those treatments, for a minimum of 10 years.
After 10 years your personal information that we hold will be destroyed and permanently removed from our system. In extreme circumstance where there is cause for concern we may be advised to keep your records indefinitely, for instance if a severe/adverse reaction were to happen during/post treatment.
Should you wish to withdraw your consent during the 10 year period, we will ensure your information is archived and will not be processed or used in any form, unless we are required by law or for our legal protection/insurance purposes.
You may withdraw your consent at any time by emailing your request to calmspacetherapies@outlook.com
How can I access, update or amend my personal information?
It is your right to access and review the personal information that we have stored about you and your massage sessions at any time.
It is also your right, if your data is incorrect to request we update or amend it.
Please email calmspacestherapies@outlook.com to action these rights of requests.
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DISCLOSURE
Unless required to do so by law/insurance or our legal protection, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
DATA HANDLING & STORAGE
Ensuring your personal information is secure is essential to us. We take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Any consultation forms processed manually are stored in a locked file, which only the owner of CST has access too.
All online consultations are manged by Cliniko. They do not share your data except where you connect to a payment provider, who are also bound by GDPR and only relevant information is stored.
Cliniko servers are in UK. All data is encrypted.
It is your right to request that your data be removed from their system at any time.
You have the right to access your personal data at any time.
Although every measure is taken to protect your data, it must be noted that no online usage is ever 100% safe..
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PRIVACY POLICY UPDATES
We reserve the right to amend this privacy policy at any time, with all subsequent changes taking immediate effect. We will notify you of any updates made, to ensure you are always clear about the information we collect, how we use it, and under what circumstances, if any, way may disclose it.
QUESTIONS & CONTACT INFORMATION
If you require your details to be updated, amended or deleted, or have any questions in relation to how your information is collected, stored and used, please contact calmspacetherapies@outlook.com
COMPLAINTS
If at any time you feel unhappy with our handling of your data, please contact us first, so we can seek to resolve any problems for you. If we do no manage to find a resolution for you then you have the right to complain to the Information Commissioner’s Office (ICO).
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This information is collected by Calm Space Therapies in accordance with the guidelines set out in the General Data Protection Regulation (GDPR), Articles 6.1(b), 9.2(h) and 9.3.
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LEGAL BASIS FOR STORING DATA
CONTACT
Sabine Cooper Tel:07305 369 443
Calm Space Therapies